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1 Becoming a successful Business Communicator
2 Managing the Communication Process: Analyzing, Composing, Evaluating
3 Who Am I? Understanding Interpersonal Communication Styles
4 Who Are You? Understanding Intercultural Communication and Workplace Diversity
5 What Are the Tools and What Are the Rules? Communication Technologies in the Workplace
6 How Can We Be Better, Together? Collaboration and Productivity
7 Communicating Routine and “Bad News” Messages
8 Communicating Persuasive Messages
9 Finding and Evaluating Business Information
10 Preparing Business Reports and Proposals
11 Preparing and Delivering Business Presentations
12 Communicating Your Professional Brand: Social Media, Resumés, Cover Letters, and Interviews
Appendix A Formats for Business Documents
Appendix B Documentation and Reference Styles
2nd edition | Published by Pearson Canada (January 4th 2021) – Copyright © 2022
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